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Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

This section gives you an overview of the most frequently asked questions by our customers. If you do not have a question, contact us at customer service@xxlhoreca.com or call us at 075-6151433.

GENERAL:

Do you also provide private individuals?
- Yes, we deliver to private and corporate customers.

How can I print my invoice?
- Send us an email via customer service@xxlhoreca.com. We will send you the invoice immediately.

The product was available immediately when I placed the order. Why is it delayed now?
- XXLhoreca sells more than 50,000+ products. We work with different warehouses and the stock is updated manually. Occasionally, a ordered product may appear as available, but it does not appear to be this after your order. We are trying to find a suitable solution for you.

Does XXLhoreca take care of the installation of my professional equipment?
- As an additional service / service, XXLhoreca can provide the equipment and / or maintenance of your equipment, here are some rules of the game and, in most cases, additional costs. Contact customer service for more information.

What should I do if my device shows defects under warranty?
- We would like to see your email with the clearest possible description and a picture of the device. You can send this to info@xxlhoreca.com. Our team will contact you.

Can I go to Wormerveer to see products?
- A number of items are featured in the showroom, such as our collection of hand dryers, a range of combi rooms, barbecues, a lot of stainless steel and more. We advise you to contact us at 075-6151433 to inform you if your product is present in the showroom.

How much warranty is there on my product?
- All our products have a minimum 1 year warranty. Some products have a longer warranty, such as 2, 3 or 5 years. This is usually dependent on the brand of the products. The warranty is always displayed in the product details.

I have a complaint, where can I go?

- Contact our customer service at 075-6151433 or customer service@xxlhoreca.com
Our team will help you further. We are looking for an appropriate solution to your problem as soon as possible.


PAY:

Which payment methods does XXLhoreca have?
- With us, you can pay online via PayPal, IDEAL, MasterCard, Visa, Giropay, MultiSafepay, Maestro, Bancontact / Mister Cash, SOFORT Banking, AfterPay and Bank Transfer.

Can I pay under cash?
- No, this is unfortunately not possible.

Can I pay on invoice?

- XXLhoreca only makes exceptions for large reputable companies. Please contact our customer service. Then you will immediately hear if you are eligible.

Can I pay in part or with a lease construction?
- Send an email containing your company information, how long your company exists, and your contact information. Then you will hear within 24/48 hours if your company qualifies for this.

At the end of the order, the price is suddenly higher than shown on the product page? How is that possible?
- All our prices on the website are shown exclusive of VAT. If you are going to settle, it will be a payment including the VAT. Only if you have a company outside of the Netherlands can you order without VAT, you must enter a valid VAT number during the checkout.

DELIVERY:

What are the delivery times?
- Delivery times vary by product, unit and brand. An indication of the delivery time is always indicated on the product page. If you would like to have a product delivered quickly, please inform our customer service.

What are the shipping costs?
- The shipping costs for the Netherlands and Belgium are € 7.95 Incl. VAT. Shipping costs may differ when it comes to pallet delivery.

Where does XXLhoreca deliver?
- XXLhoreca can deliver worldwide, of course, shipping costs vary by country.

I want a different package service than DPD, is that possible?
- XXLhoreca sends most packages via DPD Package Service. Upon request we can look at the possibility of enabling another carrier, which often involves an additional cost.

Can my package be delivered at a pick-up point?
- Unfortunately, it is not possible to choose for this. If you are not present, the package will eventually reach a pick up point after 2 delivery attempts.

My package is damaged, what should I do?
- Always check the package or your shipment before you receive it. In case of damage, please contact our customer service directly at customer service@xxlhoreca.com within 24 hours of delivery. It is also important that you send one or more clear pictures by mail and also one or more pictures of the packaging.

RETURN:

What is the address to which I can return my package?
- Before returning a package, we request that you contact our customer service by e-mail. Our team will help you further.

Why do not I get my shipping costs back?
- Shipping costs are usually not credited if there is a wish to return the product.