Frequently Asked Questions (FAQ)
This section gives you an overview of the most frequently asked questions by our customers. If you do not have a question, contact us at customer firstname.lastname@example.org or call us at 075-6151433.
• Do you also provide private individuals?
- Yes, we deliver to private and corporate customers.
• How can I print my invoice? • What should I do if my device shows defects under warranty?
- Send us an email via customer email@example.com. We will send you the invoice immediately.
• The product was available immediately when I placed the order. Why is it delayed now?
- XXLhoreca sells more than 50,000+ products. We work with different warehouses and the stock is updated manually. Occasionally, a ordered product may appear as available, but it does not appear to be this after your order. We are trying to find a suitable solution for you.
• Does XXLhoreca take care of the installation of my professional equipment?
- As an additional service / service, XXLhoreca can provide the equipment and / or maintenance of your equipment, here are some rules of the game and, in most cases, additional costs. Contact customer service for more information.
- We would like to see your email with the clearest possible description and a picture of the device. You can send this to firstname.lastname@example.org. Our team will contact you. • Can I go to Wormerveer to see products?
- A number of items are featured in the showroom, such as our collection of hand dryers, a range of combi rooms, barbecues, a lot of stainless steel and more. We advise you to contact us at 075-6151433 to inform you if your product is present in the showroom.
• How much warranty is there on my product?
- All our products have a minimum 1 year warranty. Some products have a longer warranty, such as 2, 3 or 5 years. This is usually dependent on the brand of the products. The warranty is always displayed in the product details.
• I have a complaint, where can I go?
- Contact our customer service at 075-6151433 or customer email@example.com
Our team will help you further. We are looking for an appropriate solution to your problem as soon as possible.
• Which payment methods does XXLhoreca have?
- With us, you can pay online via PayPal, IDEAL, MasterCard, Visa, Giropay, MultiSafepay, Maestro, Bancontact / Mister Cash, SOFORT Banking, AfterPay and Bank Transfer.
• Can I pay under cash?
- No, this is unfortunately not possible.
• Can I pay on invoice?
- XXLhoreca only makes exceptions for large reputable companies. Please contact our customer service. Then you will immediately hear if you are eligible.
• Can I pay in part or with a lease construction?
- Send an email containing your company information, how long your company exists, and your contact information. Then you will hear within 24/48 hours if your company qualifies for this.
• At the end of the order, the price is suddenly higher than shown on the product page? How is that possible?
- All our prices on the website are shown exclusive of VAT. If you are going to settle, it will be a payment including the VAT. Only if you have a company outside of the Netherlands can you order without VAT, you must enter a valid VAT number during the checkout.
• What are the delivery times?
- Delivery times vary by product, unit and brand. An indication of the delivery time is always indicated on the product page. If you would like to have a product delivered quickly, please inform our customer service.
• What are the shipping costs?
- The shipping costs for the Netherlands and Belgium are € 7.95 Incl. VAT. Shipping costs may differ when it comes to pallet delivery.
• Where does XXLhoreca deliver?
- XXLhoreca can deliver worldwide, of course, shipping costs vary by country.
• I want a different package service than DPD, is that possible?
- XXLhoreca sends most packages via DPD Package Service. Upon request we can look at the possibility of enabling another carrier, which often involves an additional cost.
• Can my package be delivered at a pick-up point?
- Unfortunately, it is not possible to choose for this. If you are not present, the package will eventually reach a pick up point after 2 delivery attempts.
• My package is damaged, what should I do?
- Always check the package or your shipment before you receive it. In case of damage, please contact our customer service directly at customer firstname.lastname@example.org within 24 hours of delivery. It is also important that you send one or more clear pictures by mail and also one or more pictures of the packaging.
• What is the address to which I can return my package?
- Before returning a package, we request that you contact our customer service by e-mail. Our team will help you further.
• Why do not I get my shipping costs back?
- Shipping costs are usually not credited if there is a wish to return the product.